Dear Panera Bread,
I had a good experience dealing with one of your employees at a locally owned franchise in Colorado Springs yesterday.
As you no longer have your survey online, I wrote to you directly and provided details of my experience.
I was surprised that shortly after receiving my feedback, you wrote back and said you would forward my feedback to staff at the bakery I praised.
I was even more surprised to receive this follow up email.
Your customer service… You’re doing it right.