Dear Panera Bread

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Mistaken identities

Dear Panera Bread,

I had a good experience dealing with one of your employees at a locally owned franchise in Colorado Springs yesterday.

As you no longer have your survey online, I wrote to you directly and provided details of my experience.

I was surprised that shortly after receiving my feedback, you wrote back and said you would forward my feedback to staff at the bakery I praised.

I was even more surprised to receive this follow up email.


Your customer service… You’re doing it right.

Thank you.

Zero Dean

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