Yeah, me & Danny Wallace go waaay back.

You know what’s awesome? This exchange:

danny-wallace-admires-my-excellent-chutzpah-zero-dean

Me: “To my FB followers who have awkwardly expressed having a “man crush” on me, I finally understand. *bows to* Danny Wallace.”

Danny Wallace: “Back atcha! I admire your excellent chutzpah!”

I don’t know what “chutzpah” is, but mine is apparently “excellent”, says THE MAN. ;)

Thank you “Mr. Wallace”. Maybe it’s just your British accent — I’ve admitted before I’m a sucker for those (I was talking about the ladies, though) — but I am enamoured.

“Who is Danny Wallace?”, you ask.

WHO is Danny Wallace!?

Danny Wallace is THE Yes Man.

You’ve heard of the movie with Jim Carey, right? Well, he’s the author — the story is his story — and forget the movie version – it’s “ok” (sorry Danny, I know it hurts — but I’m sure the paycheck was nice), but it’s not the book version and it’s not nearly as brilliant or hilarious as the (quite different) story it contains — or his other works for that matter.

Danny Wallace has been a great source of inspiration for me & provided many laughs over the past several weeks — granted, I’ve had to make do with the “digital Danny Wallace” — the pre-recorded version — not the “real-life Danny Wallace”, but that’s fine for now.

The man is a genius and the above exchange also goes to show that he hasn’t let his success go to his head. As such, Danny has officially been added to my list of awesome.

Find out what Danny Wallace is up to at DannyWallace.com

Related:

Yes, that Kevin Smith

He’s filthy and foul-mouthed and his material (or movies – Clerks, Mallrats, Chasing Amy…) isn’t for everyone, but it isn’t intended to be. And I’ve got to respect that.

Kevin Smith turns out to be a real dude, he writes real good, and his book, Tough Shit, is unexpectedly inspiring — and moving, too — with some interesting Hollywood insight.

I surprised myself by dispensing a couple of things I picked up in the book — about chasing your dreams — to someone earlier.

I enjoyed the book, so I figured the least I could do is tweet the guy and let him know what I thought about the book.

kevin-smith-tough-shit-is-good-shit

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Dear American Express Customer Service

Dear American Express Customer Service,

It was quite an experience calling your customer service line and being connected with a real human being within seconds after I requested it.

I was a bit concerned when I had a bad cell phone connection and had to tell the woman I would try calling back because she was cutting out, but my second call also got me through to someone again within seconds.

This was a pleasant surprise.

Add to this the fact that your customer service representative, without me asking, offered to remove my late fees and penalties (over $100) associated with Amex not having my correct address (for a card I use only for Costco membership) — and thus, me not receiving the statements.

When we wrapped up, Keith asked me if there was anything else he could do.

I said, “Yes. Can you put me in touch with someone I can talk to about your excellent customer service today?”

He sounded surprised. “You, you want to talk to my supervisor?”

“Yes, Keith.”

And I gave you a glowing review, sir.

To which your supervisor said, “Thank you. I will make sure higher ups hear about this, too.”

Thank you for going above and beyond what is considered good customer service in this day and age. I appreciate it.

I probably still won’t use my card, but you guys really impressed me today and I want people to know that.

Thank you.

american-express-mentioned-you
Twitter
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Related:

Dear Supercuts

9:08AM

Dear SuperCuts,

If you want more business, the first thing you should do when people walk into your establishment is give them a cape to wear while they wait.

Let the viral photo opportunities begin.

You’re welcome.

Read the comments on Facebook

12:55PM

dear-supercuts

I also suggest a full length mirror for selfies, Supercuts. Encourage people to submit their pics to your FB page. “Check-in to win your chance at your own cape or to be a part of our nationwide ad campaign.” Kids & adults will love it.

Oh, it’s a marketing gold mine. :)

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Dear Panera Bread

Dear Panera Bread,

I had a good experience dealing with one of your employees at a locally owned franchise in Colorado Springs yesterday.

As you no longer have your survey online, I wrote to you directly and provided details of my experience.

I was surprised that shortly after receiving my feedback, you wrote back and said you would forward my feedback to staff at the bakery I praised.

I was even more surprised to receive this follow up email.

panera-customer-care-zero-dean

Your customer service… You’re doing it right.

Thank you.

Zero Dean

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Follow-up:

panera-customer-care-thank-you-zero-dean

Related:

Meiosis times infinity

That awkward moment you exchange tweets with one of your heroes. And by awkward, I mean awesome.

It’s funny when things like this can mean so much. But it doesn’t take away from the fact that they do. Just don’t tell Allie.

She’s on “my inspiration” page.

tweet-from-one-of-my-heroes-zero-dean

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*Meiosis (wikipedia)

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