Dear Panera Bread

Dear Panera Bread,

I had a good experience dealing with one of your employees at a locally owned franchise in Colorado Springs yesterday.

As you no longer have your survey online, I wrote to you directly and provided details of my experience.

I was surprised that shortly after receiving my feedback, you wrote back and said you would forward my feedback to staff at the bakery I praised.

I was even more surprised to receive this follow up email.

panera-customer-care-zero-dean

Your customer service… You’re doing it right.

Thank you.

Zero Dean

Read the comments on Facebook

Follow-up:

panera-customer-care-thank-you-zero-dean

Related:

Leave a Comment

Shares
Click here for details about my new book.